Delivery & Returns
DELIVERY
UK Shipping Costs:
FREE SHIPPING for orders over £400. Automatically deducted at checkout.
Express Shipping
All Items £7.99 (1-2 working days delivery)
Standard Shipping
Dresses & Accessories £5.99 (4 - 7 working days delivery)
Swatches £1.00 (4 - 7 working days delivery)
You will receive a tracking number once your order is on the way
Pre Order Delivery - please check the latest delivery date listed on the product page. We will despatch as soon as your order is ready.
Europe Shipping Costs:
£10.99* (5 - 14 working days delivery)
Pre Order Delivery - please check the delivery date listed on the product page. We will despatch as soon as your order is ready.
* IMPORTANT -The customer will be liable for any taxes and duties payable. Please see our FAQ page for more details.
Rest of World Shipping Costs:
£29.99* (5 - 21 days delivery dependant on location)
Pre Order Delivery - please check the delivery date listed on the product page. We will despatch as soon as your order is ready.
* IMPORTANT -The customer will be liable for any taxes and duties payable. Please see our FAQ page for more details.
RETURNS
Online Orders
We hope that you love every order you receive from the TH&TH online store, however if you are not perfectly satisfied with your items, you have 28 days upon delivery to return them to us for a refund, provided that the following guidelines are observed.
To create a return please fill out our online returns request here
For all online orders we offer a 28 day returns policy starting from the date you receive your order. We will accept returns in new condition with all original tags, hanger and poly bag included for a refund.
You will receive a returns form in your order. Please follow the simple instructions listed on the form to complete your return. You are responsible for shipping costs for your return.
Please try items on with care. If you decide to return your item, please ensure it is in perfect condition. Please ensure the item is sent back as it was received (no make up, fake tan, deodorant, perfume or other stains), we are unable to accept returns that are not in perfect condition.
Your refund can only be credited to the original form of payment used to make the purchase.
TH&TH Ltd are not responsible for lost or missing return parcels (unless you send the parcel tracked and can show that the parcel has been signed for at our warehouse). We can only refund items that arrive to our return centre and in the same condition they were sent.
Please ensure your parcel is labelled clearly and securely packaged when returning. Please also ensure you add a senders address to the parcel.
Items that can not be returned for a refund
- Underwear & Lingerie
- Extra Fabric
Stockist Orders
Please note if you purchase from one of our stockists, they will have their own return policy. Please check with individual stockists for details.
REFUNDS
We do not provide any acknowledgement when we receive your return. Instead, we advise our customers to check the return tracking for delivery status.
Our usual refund processing time is 10-14 working days. We are a small team and in busier periods refund time may take slightly longer. So please allow up to 21 days from the day the return was received for it to be processed and up to one billing cycle for the refund to appear back onto the original form of payment. Your refund can only be credited back to the original form of payment. We will send you an email when we have processed your refund, it can then take a few more working days for the amount to settle and be shown as back in your account.
We are unable to refund to cancelled payment methods so please contact us before cancelling any payment methods to expedite your refund.
If you need to contact us to discuss your refund further please email enquiries@thandth.com with the following details:
1. Tracking details for your item
2. Your Order Number
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund after 14 working days, please contact us at enquiries@thandth.com.
EXCHANGES
We cannot offer exchanges at this time so we recommend you send us your unsuitable item for a refund and order the required size/product.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. As a small company we want to be transparent and have chosen to not hide shipping costs into our prices.
TH&TH are not responsible for lost or missing return parcels (unless you send the parcel tracked and can show that the parcel has been signed for at our warehouse). We can only refund items that arrive to our return centre in the same condition they were sent.
Please ensure your parcel is labelled clearly and securely packaged when returning.
We recommend using the below companies for tracked shipping.