Delivery & Returns
At TH&TH Bridesmaids, we currently ship to U.K. & Republic Or Ireland addresses only. All orders are dispatched from our studio in Cambridge, U.K.
Delivery
We deliver to the UK, the Republic of Ireland, the Channel Islands and the Isle of Man. Every order is dispatched from our warehouse in Cambridgeshire, UK.
UK delivery
• Standard UK Delivery (DHL) – £5.99. Delivered within 2 working days of dispatch (excluding weekends and bank holidays).
• Next Day UK Delivery (DPD) – £8.99. Order before 2pm, Monday to Friday, and we’ll dispatch your order the same day for delivery the next working day (excluding weekends and bank holidays).
Delivery charges are per order, not per item.
Republic of Ireland – €13.50
We deliver to the Republic of Ireland with DPD, within 2 working days of dispatch (excluding weekends and bank holidays). All duties and taxes are included – there’s nothing extra to pay when your parcel arrives.
Channel Islands & Isle of Man
• Orders under £300: £23.00
• Orders of £300 or more: £5.99
Areas that can take longer
Delivery to some UK postcodes can take a little longer:
• Northern Ireland (all BT postcodes) and the Scottish Highlands (AB36–38, FK17–21, IV1–39, IV52–54, IV63, KW1–14, PA21–40, PA80, PH19–26, PH30–41, PH49–50): please allow up to 2 working days.
• Scottish Islands (HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44, ZE1–3): please allow 2–5 working days.
Tracking your order
As soon as your order is dispatched, we’ll email you a DHL or DPD tracking number so you can follow your delivery.
Pre-orders
If you order a pre-order item, you’ll find its estimated dispatch date on the product page. This is an estimate, so your order may arrive up to 7 days earlier or later. If your order contains both in-stock and pre-order items, we’ll send everything together once your pre-order items arrive at our warehouse, so colours and fabrics match perfectly across your bridal party.
Returns Policy
We want you to love your purchase, but if it's not quite right, we offer a hassle-free 30-day returns policy.
Please be aware that all underwear products are NON RETURNABLE/NON REFUNDABLE for hygiene reasons.
Returns
We want you to love your TH&TH purchase. If it’s not quite right, returning it is easy.
Our returns promise
• 30 days to return – counted from the day your order is delivered. That’s more than twice the 14 days offered by some bridesmaid brands.
• One £5.99 return fee per order – not per dress. Returning several sizes for your bridal party? You only pay once.
• Nothing to pay upfront. The return fee is simply deducted from your refund.
• Returning your whole order? For UK orders, we’ll refund your standard delivery charge too.
• Free returns on faulty or incorrect items.
• Pre-orders included. Your 30 days start when your pre-order is delivered, however long it takes to make.
• Refunds processed within 5 working days of your return reaching us – and we always aim to be quicker.
How to return (UK, including Northern Ireland)
1. Request your return. Open your order confirmation email and click View Your Order, or log in to your account. Choose the items you’re returning, select a reason and send your request.
2. Receive your DPD returns link. We’ll email you a link to our DPD returns portal, where you can create your returns label – print it at home or choose a printer-free option.
3. Pack your items. Package everything securely, include your packing slip inside the parcel and attach your label to the outside.
4. Send it back. Drop your parcel off with DPD and keep your receipt.
The £5.99 return fee is deducted from your refund, so there’s nothing to pay upfront. Returns of faulty or incorrect items are free.
Need a different size or colour? Simply return your original item and place a new order.
Returns from the Republic of Ireland, Channel Islands & Isle of Man
Our DPD returns portal is available for UK addresses only (including Northern Ireland). If you’re returning from elsewhere, request your return in the same way and we’ll email you our returns address. You’ll need to arrange and pay for your own return postage – no return fee is deducted from your refund. Returns sent with your own carrier are your responsibility until they reach us, so please use a tracked service.
Returning from the Republic of Ireland or the Channel Islands? Please mark your customs paperwork as “Return of Goods” and write RETURN OF GOODS clearly on the outside of your parcel. This stops import charges being applied when your parcel re-enters the UK. If a parcel is held at customs because it hasn’t been labelled correctly, we’ll do all we can to help, but we can’t be held responsible if it doesn’t reach us.
Your 30-day return window
You have 30 days from the day your order is delivered to send your return. We go by the date on your proof of postage, or the carrier’s first scan if you’re using our DPD label.
For pre-orders, your 30 days start on the day your pre-order is delivered – so the time it takes to make your dress never eats into your return window.
Returns sent after the 30-day window can’t be accepted and will be sent back to you.
What can be returned
You can return in-stock and pre-order dresses, Outlet items, accessories and colour swatches.
The following can’t be returned unless they’re faulty:
• Underwear, including backless bodysuits and lingerie – for hygiene reasons.
• Jewellery, including earrings – for hygiene reasons.
• Extra-length dresses – these are made specially for you.
Condition of returns
Please try your items on with care. To be accepted for a refund, returns must be:
• unworn (other than trying on) and in perfect condition – free from make-up, fake tan, deodorant, perfume, pet hair or any other marks
• unaltered
• returned with all tags, ribbon seals and fastenings intact
• sent back in their original packaging
Items that don’t meet these conditions can’t be refunded and will be sent back to you.
Refunds
We process refunds within 5 working days of your return arriving at our warehouse – and we always aim to be quicker. We’ll email you when your return arrives and again when your refund has been issued.
Your refund will be made to your original payment method and will include the full price of the items you’ve returned. For UK returns using our DPD label, the £5.99 return fee is deducted from your refund.
Returning your whole UK order? We’ll also refund the standard delivery charge you paid (£5.99). If you chose Next Day delivery, we’ll refund £5.99 – the cost of our Standard UK Delivery. The £5.99 return fee is still deducted from your refund.
Please allow a few extra days for your bank to show the funds. If your refund hasn’t appeared within 10 working days of our refund email, please contact us at enquiries@thandth.com with your order number and return tracking number.
Faulty, damaged or incorrect items
We’re so sorry if something isn’t right. Please email enquiries@thandth.com as soon as possible with your order number and photos of the problem. We’ll arrange a free return and put things right with a replacement or a full refund. This doesn’t affect your statutory rights.
Lost return parcels
• Using our DPD label: once DPD has scanned your parcel, it’s our responsibility.
• Using your own carrier: your parcel is your responsibility until it arrives at our warehouse, so please use a tracked service and keep your proof of postage.
Bought from a stockist?
Our stockists set their own returns policies, so please check with them directly. We’re unable to accept returns of items bought from a stockist or to resolve stockist returns.
EU right of withdrawal
If you’re a consumer located in the European Union, you have the right to withdraw from your purchase within 30 days of receiving the last item in your order, without giving any reason.
To withdraw, please let us know your decision with a clear statement using our withdrawal form. You can also use the cancellation option in your order confirmation or account area. If your order hasn’t been dispatched yet, you can cancel it from your order status page.
When you withdraw, we’ll refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive your returned items (or proof that you’ve sent them back, if that’s earlier). We’ll use the same payment method you used for your order.
The right of withdrawal doesn’t apply to goods made to your specifications (such as extra-length dresses), clearly personalised items, or sealed goods that aren’t suitable for return for health protection or hygiene reasons (such as underwear and jewellery) once unsealed after delivery.
Need help?
If you have any questions about delivery or returns, we’re here to help:
• Email: enquiries@thandth.com
• Live chat: available on our website
• Phone: 0333 3208 758
• Customer service hours: Monday–Friday, 9am–5pm