Returns Policy
We want you to love your purchase, but if it's not quite right, we offer a hassle-free 30-day returns policy.
How to Return Your Items
Returning your order is simple:
- Use our [DPD Returns Portal] to generate and print your returns label.
- Securely package your items and attach the returns label clearly to the outside of the parcel.
- Include your packing slip inside the parcel so we can process your return promptly.
Refund Process
Once your return is received, we will inspect the items and confirm your refund eligibility within 3 working days.
If approved, your refund will be issued to your original payment method. Please allow up to 10 working days for the funds to appear, depending on your bank.
Returns Eligibility
Please try items on with care. If you decide to return your item, please ensure it is in perfect condition. Please ensure the item is sent back as it was received (no make up, fake tan, deodorant, perfume, pet hairs or other stains), we are unable to accept returns that are not in perfect condition and they will be sent back to you.
- Items must be unused and in perfect condition
- Items must be returned in their original packaging
- All tags, ribbon seals, and fastenings must remain intact
Damaged or Faulty Items
If your item arrives damaged or faulty, please get in touch at enquiries@thandth.com right away so we can resolve the issue swiftly.
Important Information
- Returns must be made within 30 days of receiving your order to be eligible for a refund (unless the item is faulty).
- Return postage is your responsibility unless using the DPD Returns Portal.
- TH&TH are not responsible for lost or missing return parcels (unless you send the parcel tracked and can show that the parcel has been signed for at our studio). We can only refund items that arrive to our return centre and in the same condition they were sent.
- You are responsible for the condition of the items until we receive them.
- If you need a different size or colour, please return your item and place a new order.
- Made-to-order items are non-returnable, and this will be clearly noted at checkout.
- Stockist Orders. Please note if you purchase from one of our stockists, they will have their own return policy. Please check with individual stockists for details.
Need Help?
If you have any questions or need assistance with your return, contact us:
📧 Email: enquiries@thandth.com
💬 Live Chat: Available on our website
📞 Phone: 0333 3208 758
Customer Service Hours: Monday–Friday, 9am – 5pm