FAQ
If you have any questions about our garments, services or anything else, check out our FAQs below. If you can't find the answer you're looking for, please contact us and we'll be happy to help.
The Dresses
When should I order my dresses?
When should I order my dresses?
We do our best to keep all of our dresses in stock, so if you're based in the U.K*, you can typically expect next-day delivery.
If a dress isn’t currently available, you’ll have the option to pre-order. We offer a 'Gown Guarantee' that no product will truly sell out as we are able to make to order.
We will give an estimated pre order delivery time on the product page of when the item will ship to you. Please note this date is estimated and your order may arrive 7days within this date, either earlier or later.
In stock and pre order items are both eligible for return for a refund.
If you choose an extra length option (currently order bia email), this item is not eligible for return as it will be made specifically for you.
To help make the lead-up to your big day as smooth and stress-free as possible, we always recommend ordering early to ensure everything is perfect well in advance.
* Please see Delivery Page for exception postcodes
Where can I try on your dresses?
Where can I try on your dresses?
While shopping online is convenient and easy, we understand that sometimes you want to see and try on your dress in person. Visit our Stockists page to find trusted partners who would love to welcome you for an unforgettable TH&TH in store experience.
How do I return an item?
How do I return an item?
Please click to read our full Returns Policy.
UK (including Northern Ireland)
1. Open your order confirmation email and click View Your Order, or log in to
your account. Choose the items you’re returning, select a reason and send
your request.
2. We’ll email you a link to our DPD returns portal, where you can print your label at home or choose a printer-free option.
3. Pack your items securely with your packing slip inside,
attach your label and drop your parcel off with DPD.
The £5.99 return fee is per order, not per dress, and is deducted from your refund – so there’s nothing to pay upfront. Returns of faulty or incorrect items are free.
Republic of Ireland, Channel Islands & Isle of Man
Request your return in the same way and we’ll email you our returns address. You’ll need to arrange and pay for your own tracked return postage – no return fee is deducted from your refund.
Please read our full Delivery & Returns policy before sending your return.
How do I know what size I am?
How do I know what size I am?
We have a useful sizing tool that will help guide you with best size for your body shape. You will find this located under the size chips on each product page.
What sizes do your dresses come in?
What sizes do your dresses come in?
Our sizes range is from UK4 to UK28.
How long are your dresses?
How long are your dresses?
Our standard length is 59 inches/ 150cm from the dip at the base of your neck to the floor. This suits heights up to 5ft9 with a small heel.
If you’re 5ft10 or taller, we recommend our extra-length option – please email enquiries@thandth.com to order. Extra-length dresses are made specially for you, so they can’t be returned.
Our dresses are designed to be easily altered, if required, for a perfect fit.
What should I do if my bridesmaid is pregnant, becomes pregnant or is post-partum?
What should I do if my bridesmaid is pregnant, becomes pregnant or is post-partum?
Congratulations! See our Instagram Maternity Highlights for our best bump friendly and breast feeding dresses. Please email enquiries@thandth.com for sizing and fit advice.
Where are your dresses made?
Where are your dresses made?
All of our dresses are designed and made in-house, giving us full control to ensure each piece reflects our commitment to exceptional quality and responsible craftsmanship.
We proudly produce our collections in Vietnam, where every garment is created with care by a team of highly skilled artisans. Owning our production means we can maintain the highest standards while fostering a safe, supportive workplace where talent is nurtured and respected.
Learn more about our story and values on our About Us page.
Ordering
Where are you based?
Where are you based?
Our HQ is in beautiful Warwickshire, U.K.
What currency are your prices in?
What currency are your prices in?
Our prices displayed are in Pound Sterling (GBP).
Why won’t my payment go through?
Why won’t my payment go through?
Please double-check your billing postcode, as this is the most common issue. If a transaction fails, funds may appear as ‘pending’ before being automatically returned.
You're welcome to try your purchase again, ensuring the correct billing postcode is entered. If the issue continues, feel free to contact us at enquiries@thandth.com or reach out to your card provider for further assistance.
For declines you may need to contact the issuing bank of the card.
What if I need to change or cancel my order?
What if I need to change or cancel my order?
We’re happy to help, changes can be made up until your order is fulfilled. Once it’s been fulfilled, we’re no longer able to make adjustments.
Please email enquiries@thandth.com with your order number as soon as possible, and we’ll do our best to assist you.
Where is my order?
Where is my order?
You can track your order using the courier tracking number provided in your shipping confirmation email.
If you have any questions, feel free to reach out to us at enquiries@thandth.com, we're happy to help!
I was shipped the wrong item or my item was damaged.
I was shipped the wrong item or my item was damaged.
We’re so sorry. Please email our concierge team at enquiries@thandth.com with your order number and photos of the problem. We’ll arrange a free return and put things right straight away with a replacement or a full refund.
A style is sold out - when will it be back in stock?
A style is sold out - when will it be back in stock?
If a style is sold out online, you can pre-order it, with delivery in approximately 6–8 weeks. Our Gown Guarantee means no style ever truly sells out – we’ll simply make more for you.
Payment is taken in full when you place your pre-order, and your item will be dispatched as soon as it’s ready.
If your order includes both in-stock and pre-order items, we’ll send everything together when your pre-order items arrive at our warehouse. This ensures perfect colour and fabric matching across batches.
Pre-orders can be returned in the same way as in-stock items, and your 30-day return window starts when your pre-order is delivered.
Do you offer group discounts for large bridal parties?
Do you offer group discounts for large bridal parties?
We regrettably cannot offer discounts, sorry.
Why haven't you replied to my email yet?
Why haven't you replied to my email yet?
We aim to respond back to you within 48 hours if not quicker. You can usually expect a reply within 2 working days (Mon–Fri, 9 am–5 pm). Thanks so much for your patience!
I have changed my date / cancelled my wedding / changed my mind. Can I have a refund?
I have changed my date / cancelled my wedding / changed my mind. Can I have a refund?
We completely understand that plans can change. You have 30 days from the day your order is delivered to send your return for a refund – we go by the date on your proof of postage. Unfortunately, returns sent after this can’t be accepted and will be sent back to you.
Shipping - U.K.
We ship all our dresses from our warehouse in Ely, Cambridgeshire.
How much does U.K. shipping cost?
How much does U.K. shipping cost?
• Standard UK Delivery (DHL) – £5.99: delivered within 2 working days of dispatch.
• Next Day UK Delivery (DPD) – £8.99: order before 2pm, Monday to Friday, for next working day delivery.
Some Northern Ireland and Scottish postcodes can take longer – see our Delivery & Returns page for details.
Returns
Is there a charge for returns?
Is there a charge for returns?
UK returns cost £5.99 per order – not per dress – so if you’re returning several sizes for your bridal party, you only pay once. There’s nothing to pay upfront: the fee is simply deducted from your refund. Returns of faulty or incorrect items are
free.
If you return your whole UK order, we’ll also refund the standard delivery charge you paid (£5.99, including if you chose Next Day delivery). The return fee is still deducted from your refund.
If you’re returning from the Republic of Ireland, the Channel Islands or the Isle of Man, you’ll arrange your own postage and no return fee is deducted.
What is your online return policy?
What is your online return policy?
We want you to love your TH&TH purchase. We’re happy to accept returns when:
• The return is sent within 30 days of your order being delivered (for pre orders, within 30 days of your pre-order being delivered)
• The item is unworn (other than trying on) and in perfect condition – free from make-up, fake tan, deodorant, perfume, pet hair or any other marks
• The item hasn’t been altered
• It’s returned in its original packaging with all tags, ribbon seals and fastenings intact
Underwear, jewellery and extra-length dresses can’t be returned unless faulty. Outlet items and colour swatches can be returned.
Refunds are made to your original payment method. If you return your whole UK order, we’ll also refund your standard delivery charge (£5.99). The £5.99 return fee is deducted from your refund.
If you return using our DPD label, your parcel is our responsibility once DPD has scanned it. If you use your own carrier, your parcel is your responsibility until it arrives at our warehouse, so please use a tracked service and keep your proof of postage.
Please start your return by following our returns instructions.
Where is my refund?
Where is my refund?
We process refunds within 5 working days of your return arriving at our warehouse – and we always aim to be quicker. We’ll email you when your return arrives and again when your refund has been issued.
Your refund goes back to your original payment method. If you’ve returned your whole UK order, it includes your standard delivery charge (£5.99), less the £5.99 return fee. Please allow a few extra days for your bank to show the funds.
If your refund hasn’t appeared within 10 working days of our refund email, please email enquiries@thandth.com with:
1. Your order number
2. Your return tracking number
What if my return is late?
What if my return is late?
Returns must be sent within 30 days of your order being delivered – we go by the date on your proof of postage. Unfortunately, returns sent after this can’t be accepted and will be sent back to you.
Can I exchange for another size or colour?
Can I exchange for another size or colour?
We don’t offer direct exchanges. Please return the original item for a refund and place a new order for your preferred size or colour.
What is your in-store return policy?
What is your in-store return policy?
Our stockists set their own returns policies, so please check with the boutique directly. We’re unable to accept returns of items bought from a stockist or to resolve stockist returns.
Garment Care
How do I care for my TH & TH dress?
How do I care for my TH & TH dress?
Please follow the care label that is attached to prolong to life of your gown.
We recommend steaming your gown to remove unwanted creases. If you have ordered online your gown will have been folded and will need to be steamed to ensure it looks incredible. We recommend you test a small area first to ensure you have the setting correct.
We do also recommend having a handheld steamer available to use on the morning of the wedding to remove any last minute creases.