If you have any questions about our garments, services or anything else, check out our FAQs below. If you can't find the answer you're looking for, please contact us and we'll be happy to help.
All of our dresses are held 'In Stock' so you should be able to order and receive your dresses straight away.
However we can sell out of items quickly as we are a small batch producer, so we recommend purchasing your dresses 6-9 months before your wedding as it can take us 4-6 months to restock sold out items.
Head to our stockists page where you will find a list of our selected partners who will welcome you and your friends for an unforgettable appointment.
You can refer to our size guide. On each product page there is a size guide for reference on our sizing measurements. You may also wish to email us at firstname.lastname@example.org for sizing assistance and recommendations.
Our size chart ranges from size XS (UK4) to 7XL (UK28), dependent on the specific product. Please check the information shown on the product page to confirm which sizes are available.
Our dresses measure 117-119cm from waist to hem. All of our dresses are easily taken up by an alterations professional.
We don't offer alterations here at TH&TH. We recommend visiting an alterations professional close to where you live as you may need multiple fittings. Please visit our alterations page for information on how to find recommended alterations professionals.
Congratulations! For maternity recommendations please see our highlight on instagram of the styles that are most suited for maternity. Do also email email@example.com for help regarding sizing and fit.
We make our dresses in a small batch production house in China that we have worked with for over 10 years, Ping visits often to catch up with our wonderful team. Please visit our about us page to learn more about our production.
We are a U.K. based company. Our H.Q. and warehouse is based in Royal Leamington Spa, Warwickshire. Our production is in China.
On our U.K. site prices displayed are in Pound Sterling (GBP). We also have pages for the U.S (USD$), Europe (EUR) and Hong Kong (HKD).
Please review the payment information that you entered at checkout. Especially your billing postcode as this is usually the main reason that a transaction fails.
Funds are often placed on 'pending' by your bank before a failure is confirmed and the funds are returned into your account.
If this happens, when trying to make the purchase again, ensure you have entered the correct billing postcode.
If the problem continues, please contact firstname.lastname@example.org.
For declines you may need to contact the issuing bank of the card.
Once an order is placed, you can change it up to the point of fulfilment. Once and item has been fulfilled and shipped we are unable to make any changes. You will get an email advising that your order has been fulfilled. If you need to cancel or make changes please email email@example.com as soon as possible quoting your order number.
Please make sure your shipping address and billing address is correct, our system will not process your order if any of your details are incorrect.
Once you’ve received your shipping confirmation email you can use the courier tracking number given to track you parcel.
We are so very sorry about that. We do our very best to inspect every aspect of your order before it ships but if you find something unsatisfactory please email us straight away at firstname.lastname@example.org we will get that sorted for you right away.
As we are a tiny company we only hold limited amounts of stock so we always advise buying as soon as possible. If we have sold out of an item or size we will always give you information on the page if we are restocking the item.
Please also sign up to the 'back in stock' notifications on the relevant product page
We also offer pre order. You can purchase your sizes in a style that is due to be restocked and we will reserve these for you. Your will make full payment at reservation stage and your pre order gowns will be despatched automatically as soon as our delivery arrives. If you have ordered other ‘in stock’ items with your pre order, your return policy start from the day you receive you final item.
We no longer offer a bespoke service.
We regrettably cannot offer discounts, sorry.
All purchases at sample sales are final so we are unable to offer refunds. (This is for physical sample sales only, refunds are accepted for online sample sales.)
We can only accept returns for a refund within 28 days of you receiving your order. We kindly ask you not to email us with a request if 28 days have passed as we are unable to offer any refunds.
We are still a tiny team and do our best to answer your email within 2 working days. In busier periods this may take slightly longer. Our usual working days are Monday to Friday 9-5pm.
Shipping - U.K.
We ship all our dresses from our warehouse in Royal Leamington Spa, U.K.
Standard shipping is £5.99 (4-7 days delivery)
Express shipping is £7.99 (1-2 days delivery)
Express shipping, if you order before 12pm your order will usually be delivered the next working day. If you order after 12pm your order will be delivered within 2 working days.
Standard shipping, your order will be delivered within 4-7 working days.
Shipping - Rest Of The World
We charge a flat rate of £10.99 for Ireland and other European country shipping.
We charge £29.99 for Rest Of World shipping.
We say expect your order between 7-21 working days. We aim to fulfil your order within 3-4 working days from our warehouse, it then takes around 4-17 days to ship to you. If you require express delivery please contact us on email@example.com
There may be an additional customs tax and country import duties that will need to be paid by the recipient before delivery when receiving an item from our warehouse. You will be liable to pay all duties and taxes. Duties and taxes are nonrefundable.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from the U.K.; and
2. Duties charged for processing by your country.
As this varies per country, this has not been included in your total invoice or shipping rate so please be aware of this if you are ordering from outside the U.K. Unfortunately we have no control or visibility of these charges as these are not decided by TH&TH, we can only advise you to be prepared for extra charges upon delivery.
For all online orders we offer a 28 day returns policy starting from the date you receive your order. We will accept returns in new condition with all original tags, hanger and poly bag included for a refund.
You will receive a returns form in your order. Please follow the simple instructions listed on the form to complete your return. You are responsible for shipping costs for your return.
Please try items on with care. If you decide to return your item, please ensure it is in perfect condition. Please ensure the item is clean (no make up, fake tan, deodorant, perfume or other stains)
Your refund can only be credited to the original form of payment used to make the purchase.
TH&TH Ltd are not responsible for lost or missing return parcels (unless you send the parcel tracked and can show that the parcel has been signed for at our warehouse). We can only refund items that arrive to our return centre and in the same condition they were sent.
Please ensure your parcel is labelled clearly and securely packaged when returning. Please also ensure you add a senders address to the parcel.
We do not provide any acknowledgement when we receive your return. Instead, we advise our customers to check the return tracking for delivery status.
Our usual refund processing time is 10-14 working days. We are a small team and in busier periods refund time may take slightly longer. So please allow up to 21 days from the day the return was received for it to be processed and up to one billing cycle for the refund to appear back onto the original form of payment. Your refund can only be credited back to the original form of payment. We will send you an email when we have processed your refund, it can then take a few more days for the amount to settle and be shown as back in your account.
If you need to contact us to discuss your refund further please email firstname.lastname@example.org with the following details:
1. Tracking details for your item
2. Your Order Number
Unfortunately any return requests received more than 28 days from the received delivery date are ineligible for return and if received into our warehouse will be automatically reshipped to the customer upon receipt at our returns centre.
We cannot offer an exchange so we recommend you send us your unsuitable item for a refund and order the required size / product.
Our boutique partners do not allow refunds.
All of our gowns are made from delicate fabrics so we recommend dry cleaning. Please follow the care label that is attached to prolong to life of your gown.
We recommend steaming your gown to remove unwanted creases. If you have ordered online your gown will have been folded and will need to be steamed to ensure it looks incredible. We recommend you test a small area first to ensure you have the setting correct.
We do also recommend having a handheld steamer available to use on the morning of the wedding to remove any last minute creases.
Didn't find your answer?
Don't hestitate to contact us - we'll be happy to help.