FAQ
If you have any questions about our garments, services or anything else, check out our FAQs below. If you can't find the answer you're looking for, please contact us and we'll be happy to help.
The Dresses
When should I order my dresses?
When should I order my dresses?
We do our best to keep all of our dresses in stock, so if you're based in the U.K*, you can typically expect next-day delivery.
If a dress isn’t currently available, you’ll have the option to pre-order. We offer a 'Gown Guarantee' that no product will truly sell out as we are able to make to order.
We will give an estimated pre order delivery time on the product page of when the item will ship to you. Please note this date is estimated and your order may arrive 7days within this date, either earlier or later.
In stock and pre order items are both eligible for return for a refund.
If you choose an extra length option (currently order bia email), this item is not eligible for return as it will be made specifically for you.
To help make the lead-up to your big day as smooth and stress-free as possible, we always recommend ordering early to ensure everything is perfect well in advance.
* Please see Delivery Page for exception postcodes
Where can I try on your dresses?
Where can I try on your dresses?
While shopping online is convenient and easy, we understand that sometimes you want to see and try on your dress in person. Visit our Stockists page to find trusted partners who would love to welcome you for an unforgettable TH&TH in store experience.
How do I know what size I am?
How do I know what size I am?
We have a useful sizing tool that will help guide you with best size for your body shape. You will find this located under the size chips on each product page.
What sizes do your dresses come in?
What sizes do your dresses come in?
Our sizes range is from UK4 to UK28.
How long are your dresses?
How long are your dresses?
Our standard length is 59 inches / 150cm from the dip at the base of your neck to the floor. This is suitable for up to 5ft9 height with a small heel. Please order our extra length option for those taller than 5ft10. Please email us for extra length option. Enquiries@thandth.com
Our dresses are designed to be easily altered, if required, for a perfect fit.
What should I do if my bridesmaid is pregnant, becomes pregnant or is post-partum?
What should I do if my bridesmaid is pregnant, becomes pregnant or is post-partum?
Congratulations! See our Instagram Maternity Highlights for our best bump friendly and breast feeding dresses. Please email enquiries@thandth.com for sizing and fit advice.
Where are your dresses made?
Where are your dresses made?
All of our dresses are designed and made in-house, giving us full control to ensure each piece reflects our commitment to exceptional quality and responsible craftsmanship.
We proudly produce our collections in Vietnam, where every garment is created with care by a team of highly skilled artisans. Owning our production means we can maintain the highest standards while fostering a safe, supportive workplace where talent is nurtured and respected.
Learn more about our story and values on our About Us page.
Ordering
Where are you based?
Where are you based?
Our HQ is in beautiful Warwickshire, U.K.
What currency are your prices in?
What currency are your prices in?
Our prices displayed are in Pound Sterling (GBP).
Why won’t my payment go through?
Why won’t my payment go through?
Please double-check your billing postcode, as this is the most common issue. If a transaction fails, funds may appear as ‘pending’ before being automatically returned.
You're welcome to try your purchase again, ensuring the correct billing postcode is entered. If the issue continues, feel free to contact us at enquiries@thandth.com or reach out to your card provider for further assistance.
For declines you may need to contact the issuing bank of the card.
What if I need to change or cancel my order?
What if I need to change or cancel my order?
We’re happy to help, changes can be made up until your order is fulfilled. Once it’s been fulfilled, we’re no longer able to make adjustments.
Please email enquiries@thandth.com with your order number as soon as possible, and we’ll do our best to assist you.
Where is my order?
Where is my order?
You can track your order using the courier tracking number provided in your shipping confirmation email.
If you have any questions, feel free to reach out to us at enquiries@thandth.com, we're happy to help!
I was shipped the wrong item or my item was damaged.
I was shipped the wrong item or my item was damaged.
We are so sorry, please email our concierge team on enquiries@thandth.com and we will get this rectified immediately for you.
A style is sold out - when will it be back in stock?
A style is sold out - when will it be back in stock?
If a style is sold out online, you can pre-order it with delivery in approximately 6-8 weeks.We offer a 'Gown Guarantee' that no product will ever truly sell out as we are able to offer a made to order service.
Payment is taken in full at the time of reservation, and your item will ship automatically once made..
If your order includes both in-stock and pre-order items, we’ll ship everything together when your pre-ordered items arrive at our fulfilment warehouse. This helps ensure perfect colour and fabric matching across batches.
Do you offer group discounts for large bridal parties?
Do you offer group discounts for large bridal parties?
We regrettably cannot offer discounts, sorry.
Why haven't you replied to my email yet?
Why haven't you replied to my email yet?
We aim to respond back to you within 48 hours if not quicker. You can usually expect a reply within 2 working days (Mon–Fri, 9 am–5 pm). Thanks so much for your patience!
I have changed my date / cancelled my wedding / changed my mind. Can I have a refund?
I have changed my date / cancelled my wedding / changed my mind. Can I have a refund?
We completely understand that plans can change. To keep things fair for everyone, we kindly ask that returns are made within 30 days of delivery. Unfortunately, we aren’t able to accept returns after this period and orders will be return shipped to you.
Shipping - U.K.
We ship all our dresses from our warehouse in Ely, Cambridgeshire.
How much does U.K. shipping cost?
How much does U.K. shipping cost?
Next Day as standard to U.K. Addresses* (order before 3pm): £5.99
* Please see our delivery page for postcode exceptions
Returns
What is your online return policy?
What is your online return policy?
We want you to be completely satisfied with your TH&TH purchase, and we’re happy to accept returns under the following conditions:
- The item is in its original condition meaning it must be free from items are free of makeup, deodorant, perfume, hair etc
- The item is returned in its original packaging with all tags attached.
- The return is made within 30 days of receiving your order.
- The item has not been altered.
- The item is not marked as FINAL SALE.
Please start your return in accordance with our return instructions.
Refunds are issued to the original payment method only.
TH&TH are not responsible for lost or missing return parcels (unless you send the parcel tracked and can show that the parcel has been signed for at our warehouse). We can only refund items that arrive to our return centre and in the same condition they were sent.
Please ensure your parcel is labelled clearly and securely packaged when returning. Please also ensure you add a senders address to the parcel.
Where is my refund?
Where is my refund?
Once your return is received, we will inspect the items and confirm your refund eligibility within 3 working days.
If approved, your refund will be issued to your original payment method. Please allow up to 10 working days for the funds to appear, depending on your bank.
If you need to contact us to discuss your refund further please email enquiries@thandth.com with the following details:
1. Tracking details for your item
2. Your Order Number
What if my return is late?
What if my return is late?
Unfortunately any return requests received more than 30 days from the received delivery date are ineligible for return and if received into our warehouse will be automatically reshipped to the customer upon receipt at our returns centre.
Can I exchange for another size or colour?
Can I exchange for another size or colour?
We don’t offer direct exchanges. Please return the original item for a refund and place a new order for your preferred size or colour.
What is your in-store return policy?
What is your in-store return policy?
Our boutique partners do not allow refunds.
Garment Care
How do I care for my TH & TH dress?
How do I care for my TH & TH dress?
Please follow the care label that is attached to prolong to life of your gown.
We recommend steaming your gown to remove unwanted creases. If you have ordered online your gown will have been folded and will need to be steamed to ensure it looks incredible. We recommend you test a small area first to ensure you have the setting correct.
We do also recommend having a handheld steamer available to use on the morning of the wedding to remove any last minute creases.